Revelir Terms of Use
1. Acceptance of Terms
These Terms of Use (“Terms”) govern your access to and use of the Revelir website, web application, and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms on behalf of yourself and the organisation you represent (“Customer”, “you”).
If you do not agree to these Terms, do not access or use the Service.
2. Eligibility & Accounts
You represent and warrant that:
- You are at least 18 years old; and
- You have authority to bind your organisation to these Terms; and
- You will provide accurate and complete registration information.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must promptly notify us of any unauthorised use of your account or any other security breach.
3. Service Description
Revelir provides a customer intelligence platform that analyses support conversations (such as support tickets and chat logs) to surface themes, sentiment, tone shifts, product feedback, and related insights.
We may update, improve, or modify the Service from time to time. Where changes are material, we will use reasonable efforts to notify you.
4. Customer Data & Privacy
4.1 Customer Data
“Customer Data” means any data, content, or information you or your users submit to or through the Service, including support tickets, conversation transcripts, user metadata, and configuration settings.
As between you and Revelir:
- You retain all rights, title, and interest in and to Customer Data; and
- You are responsible for ensuring that you have all necessary rights, consents, and permissions to submit Customer Data to the Service and to allow us to process it as described in these Terms and our privacy notices.
4.2 Use of Customer Data
You grant Revelir a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Customer Data only as necessary to:
- Provide and maintain the Service;
- Prevent or address technical or security issues;
- Comply with law or valid legal process; and
- Develop and improve the Service, including training and tuning models, provided that we use Customer Data for improvement purposes in an aggregated or de-identified form that does not identify you or your end users.
4.3 Data Protection & Security
We will implement reasonable technical and organisational measures designed to protect Customer Data against unauthorised or unlawful processing and against accidental loss, destruction, or damage. However, no system can be guaranteed to be 100% secure.
Additional details on how we handle personal data may be provided in a separate Privacy Policy or Data Processing Agreement, where applicable.
4.4 Content Moderation Policy
Revelir only accepts Customer Data submitted through CSV uploads or synced from helpdesk platforms such as Zendesk and Intercom. We do not allow uploads of media files, free-form generated content, or any content created using generative prompts.
You agree not to upload or submit Customer Data containing adult or sexual content, deepfakes or impersonation content submitted without consent, violence, hate speech, extremist material, illegal activities, or content that facilitates unlawful acts.
To enforce these requirements, Revelir uses automated classifiers to detect prohibited content within uploaded CSV files and synced helpdesk conversations. Flagged entries may be excluded from processing, and ingestion may be temporarily suspended. Repeated violations may result in suspension of the relevant data source.
5. Plans, Fees & Trials
Access to the Service may be provided on a free, trial, or paid basis. Any pricing, billing, and subscription terms agreed in an order form, proposal, or online checkout (collectively, an “Order”) form part of these Terms.
- Trials: If you are using a free or trial version, your access is provided “as-is” and may be limited in features, usage volume, or duration.
- Paid plans: Fees are typically billed in advance for the applicable term (e.g., monthly or annually) and are non-refundable except where required by law or expressly stated otherwise in writing.
- Taxes: Fees are exclusive of any applicable taxes, which will be added as required by law.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable law or regulation;
- Infringe or misappropriate the intellectual property or privacy rights of any third party;
- Upload or transmit malicious code, viruses, or harmful scripts;
- Attempt to gain unauthorised access to the Service or related systems;
- Reverse engineer, decompile, or otherwise attempt to derive the source code of any part of the Service, except to the extent expressly permitted by law;
- Use the Service to build or train a competing product or service.
6.1 Prohibited Content and Activities
You must not use the Service to upload, submit, process, or generate any content that is illegal, harmful, or otherwise prohibited under these Terms. This includes, but is not limited to, content involving adult or sexual material, violence, hate speech, extremist ideology, harassment, fraud, impersonation, or any activity that violates applicable laws or infringes the rights of others.
The Service does not support or permit the creation of new text, images, videos, or other media that promotes illegal, harmful, or deceptive activities. Any attempt to use the Service for these purposes is strictly prohibited.
6.2 Liability for Misuse
You are solely responsible for all actions taken under your account and for ensuring that your use of the Service complies with all applicable laws and these Terms. You agree that Revelir will not be liable for any damages, losses, or claims arising from your misuse of the Service or from any prohibited or unlawful content you upload, submit, or process through the platform.
If your misuse of the Service results in any claim, investigation, penalty, or liability against Revelir, you agree to fully indemnify and hold us harmless in accordance with the indemnity obligations set out in Section 12 of these Terms.
7. Intellectual Property
7.1 Our IP
We and our licensors own all rights, title, and interest in and to the Service, including all software, models, algorithms, user interfaces, designs, and documentation, as well as any improvements, modifications, or derivative works thereof (collectively, the “Revelir IP”).
Except for the limited rights expressly granted under these Terms, we do not grant you any rights or licences in or to the Revelir IP.
7.2 Feedback
If you provide feedback, suggestions, or ideas about the Service (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free licence to use and exploit such Feedback for any purpose without restriction or obligation to you.
8. Third-Party Services
The Service may integrate with third-party services (e.g., Zendesk, Intercom, or other tools). Your use of any third-party service is subject to that provider’s terms and privacy policies, and we are not responsible for those services.
9. Confidentiality
Each party agrees to protect the other party’s non-public, confidential information with at least reasonable care and to use such information only for purposes of the business relationship and provision of the Service.
These obligations do not apply to information that is publicly available, already known to the receiving party, independently developed, or obtained lawfully from a third party without confidentiality obligations.
10. Disclaimers
To the maximum extent permitted by law, the Service is provided on an “as-is” and “as-available” basis. We do not warrant that:
- The Service will be uninterrupted or error-free;
- Insights, classifications, or AI-generated outputs will be 100% accurate; or
- The Service will meet your specific performance or business requirements.
We expressly disclaim all warranties, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Limitation of Liability
To the maximum extent permitted by law:
- Neither party will be liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenues, data, or business opportunities, arising out of or in connection with the Service or these Terms.
- Each party’s total aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts paid or payable by you to us for the Service in the twelve (12) months preceding the event giving rise to the claim. If you are on a free or trial plan, our aggregate liability will not exceed SGD 100.
These limitations apply whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory, even if a party has been advised of the possibility of such damages.
12. Indemnity
You agree to indemnify and hold harmless Revelir and our officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
- Your use of the Service in violation of these Terms; or
- Customer Data, including any allegation that Customer Data infringes or violates the rights of any third party or any applicable law.
13. Suspension & Termination
We may suspend or restrict your access to the Service immediately if:
- You materially breach these Terms; or
- Your use of the Service poses a security risk or could harm other users; or
- We are required to do so by law or by a third-party provider.
Either party may terminate paid subscriptions in accordance with the terms set out in the applicable Order. On termination or expiry of your subscription:
- Your right to access the Service will cease; and
- We may delete or anonymise Customer Data after a reasonable retention period, unless we are required to retain it by law.
14. Governing Law & Dispute Resolution
These Terms will be governed by and construed in accordance with the laws of Singapore, without regard to its conflict-of-laws principles.
Any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.
15. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will use reasonable efforts to notify you (for example, by email or via the Service). The updated Terms will be effective as of the “Last updated” date above.
If you continue to access or use the Service after the updated Terms become effective, you are deemed to have accepted the changes.
16. Contact Us
If you have any questions about these Terms, you can contact us at:
Email: founders@revelir.ai
Registered office: 78 Medway Drive, Singapore 556578